Money-Back Guarantee — Golf Carts Zone
At Golf Carts Zone, we want you to feel completely confident when shopping with us.
That’s why we proudly offer a Money-Back Guarantee for eligible purchases!
If you’re not fully satisfied with your order, we’ll work with you to make it right — either through a replacement, exchange, or refund based on the guidelines below.
Our Guarantee Promise
We guarantee that:
✔ You will receive the product you ordered
✔ It will match the specifications listed on our website
✔ It will arrive in new and working condition
If these standards are not met, you may be entitled to a full or partial refund — subject to verification.
What’s Covered?
Our Money-Back Guarantee applies when:
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Your product arrives damaged due to shipping
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You receive the wrong item or incorrect features
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A manufacturing defect is confirmed
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A product fails within the initial inspection period
What’s Not Covered?
The guarantee does not apply if:
✘ The product is used or damaged by the customer
✘ Incorrect installation causes issues
✘ Items are altered, modified, or customized after delivery
✘ The order is cancelled after final shipment
✘ Customer simply changes their mind after use
For change-of-mind returns, our standard Return Policy will apply.
Guarantee Period
The Money-Back Guarantee is valid for:
🕒 30 days from the delivery date
Claims submitted after that period may not qualify.
Condition for Returning Items
To qualify for a refund under this guarantee:
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Items must be in unused condition
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Original packaging and accessories must be included
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A valid proof of purchase is required
How Refunds Are Processed
Once the issue is confirmed and return is approved:
💳 Refunds are issued to the original payment method
📅 Processing time: 5–10 business days
⚠ Restocking or return-shipping fees may apply when:
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The product is not defective
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The wrong product was ordered by the customer
Delivery Issues
If your product is delayed, lost, or arrives damaged:
→ Report the issue to us within 48 hours of delivery
→ Provide photos, videos, or documents as proof
We will work directly with the carrier to resolve the claim quickly.
How to Start a Guarantee Claim
To submit a request, please contact our customer support team:
Email: info@golfcartszone.com
Phone: ________________